Terms and Conditions

General Terms and Applicability

These terms and conditions ("Terms") apply to the goldest platform and all services operated under it. By opening an account on goldest, using the platform, or participating in any service, you are considered to have fully read, understood and accepted these Terms.

These Terms apply equally to all users, whether newly registered members or regular users. goldest reserves the right to change, add to or remove any part of these Terms at any time. Continuing to use the platform after revised Terms are published will be considered acceptance of the changes.

This document is written in English and applies to users residing in Bangladesh. In the event of any dispute or ambiguity, the English version shall be considered final. goldest services are operated for individuals of legal age only, and each user is responsible for complying with their local laws.

To learn more about goldest, you can read our About Us page, which explains the platform's goals and operations.

Account Registration and Eligibility

To open an account on the goldest platform, you must meet the following conditions:

1. You must be at least 21 years of age.
2. You must register using your own accurate information — providing false, incorrect or altered information is not permitted.
3. Each individual may operate only one account. If the same person is found to have multiple accounts, all accounts may be closed.
4. The mobile number or email address provided at registration must be active and personal.
5. Opening or operating an account in the name of or on behalf of a third party is prohibited.

Information Required for Registration

At the time of registration you must provide your full name, date of birth, mobile number and preferred payment method details. goldest may request identity documents to verify your account. Failure to submit documents may delay the withdrawal process.

Age Limit and Identity Verification

All goldest services are strictly limited to users aged 21 and above. Use of the platform by minors is completely prohibited. If a user is found to be under 21 years of age, their account will be closed immediately and all transactions will be considered void.

Identity Verification Process

goldest may at any time request any one of the following documents for identity verification:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate (if applicable)
• Verification of the mobile number linked to the payment method

Withdrawal requests may be on hold while document verification is in progress. Normal service will resume once verification is complete. It is the user's responsibility to respond within the specified time if contacted for information checks.

Account Management and Security

You are solely responsible for keeping your goldest account secure. Never share your login credentials (username and password) with anyone. You are responsible for all activities carried out if a third party uses your account.

Security Best Practices

• Use a strong password and change it regularly.
• Always log out after using someone else's device.
• If you notice any suspicious activity, contact goldest support immediately.
• Do not share your account details with any unauthorised third party.

goldest will never ask for your password or full payment details via email, SMS or phone. If you receive any such communication, treat it as fraudulent and notify support immediately.

Deposit and Withdrawal Policy

To make a deposit on the goldest platform, the minimum amount is ৳100. For withdrawals, the minimum amount is ৳800. Withdrawal requests below this amount will not be processed.

Payment Methods

goldest currently accepts deposits and withdrawals through the following methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank transfer (major banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank)

Withdrawal Processing Time

Approved withdrawals are generally completed within 1 hour. However, accounts that have not completed identity verification or cases involving unusual activity may require additional checks, which can extend processing time.

Important Conditions

• Deposits must be made from a payment account registered in your own name.
• Withdrawals can only be made through the same method used for the deposit.
• goldest reserves the right to temporarily suspend transactions for investigation if any suspicious financial activity is detected.
• Deposit funds must come from a legitimate source.

Bonuses and Promotional Offers

goldest bonus offers are subject to specific conditions. Accepting a bonus makes it mandatory to fulfil the wagering requirements attached to that bonus.

Welcome Bonus

A 120% bonus is available on the first deposit, up to a maximum of ৳5,000. The wagering requirement for this bonus is 15 times the bonus amount. For example, a ৳1,000 deposit earning a ৳1,200 bonus gives a total balance of ৳2,200; a total of ৳18,000 (৳1,200 × 15) in bets must be completed before withdrawal.

General Bonus Terms

• A bonus may only be claimed once, unless the offer's terms state otherwise.
• Multiple bonuses may not be used at the same time unless goldest explicitly permits it.
• Requesting a withdrawal before the wagering requirement of a bonus is met may result in the bonus being cancelled.
• goldest reserves the right to change or cancel any bonus offer.
• If bonus abuse is suspected, the account may be subject to investigation.

Weekly Reload Bonus

goldest offers a weekly reload bonus of 50% on deposits, up to a maximum of ৳5,000, claimable once per week. The wagering requirement is 20 times.

Betting and Gaming Rules

The following rules apply to participation in slots, live casino, cricket betting, fishing games and other categories on the goldest platform:

Bet Acceptance and Cancellation

• Once confirmed, a bet cannot be changed or cancelled.
• If a bet is accepted unintentionally due to a technical error, goldest reserves the right to cancel it.
• If an event is cancelled in sports betting, the stake for that bet will be refunded.

Multi-Bet Rules

Multiple selections can be added to a multi-bet. All selections must be correct for a full win — if one selection is wrong the entire bet is lost. For more details about multi-bets, see the Multi-Bet Guide.

Technical Failures

goldest will not be held responsible if a game is interrupted mid-session due to loss of internet connection, device issues or any other technical reason. However, in the case of server-side errors, goldest will take appropriate action.

Prohibited Activities

The following activities are strictly prohibited on the goldest platform. Violating these prohibitions may result in permanent account closure and forfeiture of the associated balance:

• Any form of fraud, deception or manipulation
• Placing bets using bots, automated software or artificial intelligence
• Abusing bonuses or claiming the same bonus more than once
• Using the platform for money laundering purposes or in any suspicious manner
• Operating multiple accounts or using another person's account
• Attempting to breach the platform's security systems
• Disturbing or harassing other users
• Operating an account using a false identity or false information

Account Suspension and Closure

goldest reserves the right to temporarily or permanently close an account without prior notice in any of the following circumstances:

• If any clause of the Terms is violated
• If identity verification fails or false information is provided
• If suspicious or unusual financial activity is detected
• If concerns arise regarding the security of the account

Closure at the User's Own Request

You may contact goldest support at any time to request closure of your own account. If any active bonus wagering requirement has not been met at the time of closure, that bonus will be cancelled. Any withdrawable balance will be processed.

To take a temporary break or self-exclude as part of responsible gaming, see the Responsible Gaming page, where the available options are explained in detail.

Limitation of Liability

goldest strives to ensure the highest quality of service. However, goldest will not bear responsibility for the following:

• Service disruption caused by issues with the user's own device or internet connection
• Delays or failures by third-party services such as payment gateways
• Account losses resulting from the user's own negligence or deliberate actions
• Service downtime due to natural disasters or other unforeseen events

goldest continuously works to improve the platform and aims to resolve technical issues quickly. If the platform needs to be temporarily taken offline for maintenance, advance notice will be given where possible.

Privacy and Data Protection

goldest protects users' personal information with the utmost care. All data is kept secure using SSL encryption and modern security systems. Personal information is neither sold to nor shared free of charge with any third party.

For detailed information on the purpose of data collection, storage methods, user rights and data processing, please read our Privacy Policy page. It forms an integral part of these Terms.

Cookies and Tracking

The goldest platform uses cookies and similar technologies to improve service quality. Continuing to use the platform will be considered consent to the cookie policy. Cookie settings can be managed from your browser.

Changes and Dispute Resolution

goldest may change any part of these terms and conditions at any time if the authority considers it necessary. Continued use of the platform after changes take effect will be considered acceptance of the updated terms. Users will be notified in advance of significant changes.

Dispute Resolution Process

If you have a complaint, contact goldest's 24/7 live chat support first. Most issues can be resolved quickly. If live chat does not resolve the matter, a formal complaint can be submitted by email. goldest provides support in both Bengali and English.

Severability of Terms

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full effect. The invalidity of one provision does not void the entire terms and conditions.

Contact Support

goldest's live chat support is available around the clock (24/7) for any questions about the terms and conditions. For common questions, you may visit the Frequently Asked Questions (FAQ) page.