Frequently Asked Questions
Answers to all questions about deposits, withdrawals and betting at goldest
From depositing and withdrawing money to slot game RTP, jackpots, and cricket betting — the most frequently asked questions from goldest users are answered in detail here. Whether you are a new player or a regular member, this page has something useful for you.
23 Q&As
4 topics
24/7 support
For ages 21+
Topic-based index
Withdrawal guide
How to withdraw money
At goldest, you cannot withdraw bonus winnings directly — you must first meet the wagering requirement.
For the welcome bonus, you need to wager the bonus amount 15 times.
For example, if you deposit ৳1,000 and receive a ৳1,200 bonus, you must complete ৳1,200 × 15 = ৳18,000 in wagers before
you can withdraw the bonus winnings. After meeting the requirement, the minimum withdrawal amount is ৳800.
Yes, goldest processes withdrawals 24 hours a day, 7 days a week. Whether you withdraw at night or on Friday–Saturday,
the money normally arrives within 1 hour. So requests made at any time are processed at the usual speed.
The minimum withdrawal amount is ৳800.
Yes, for security reasons goldest only sends withdrawals to the wallet or bank account
registered in your own name. Whether you use bKash, Nagad, Rocket, or Upay,
the account name must match the name on your goldest profile. Sending to someone else's number is not possible.
A withdrawal request initially stays in "pending" status because the goldest team carries out a brief verification process.
Approval normally happens within 1 hour. If it takes longer, contact us directly
via live chat — our 24/7 support team will help you in Bengali.
If your account verification is still incomplete, you will need to finish that first.
Withdrawals from goldest to bKash are normally processed within 1 hour.
Transfers to Nagad, Rocket, or Upay are sent within the same timeframe.
Bank transfers may take a little longer depending on the bank's own processing time.
The minimum withdrawal amount is ৳800.
The minimum amount for each withdrawal request at goldest is ৳800. Withdrawals are sent via bKash, Nagad,
Rocket, Upay, and bank transfer. As your goldest VIP level increases,
you may receive additional benefits.
Keeping your information accurate and your verification complete ensures the fastest processing.
Deposit methods
Questions about deposits
You can deposit a minimum of ৳100 using any payment method at goldest.
This limit is the same for bKash, Nagad, Rocket, Upay, and bank transfer.
There is no barrier to starting slots, live casino, or betting with a small amount.
Log in to goldest, go to the deposit section, and select bKash.
Send the payment to the specified number and submit the transaction ID.
Your balance is usually updated within a few minutes. To receive the
120% first-deposit bonus, you need to deposit a minimum of ৳100.
goldest does not charge any deposit fee of its own. However, if your mobile banking
service (bKash, Nagad, Rocket, Upay) or bank deducts a fee under its own rules,
that is governed by the respective provider's policy and has nothing to do with goldest.
Yes, Nagad is one of the supported payment methods at goldest.
The process is just as straightforward as bKash — select Nagad on the deposit page,
send the payment to the designated number, and submit the reference number.
You can start from a minimum of ৳100.
goldest supports deposits through five methods: bKash, Nagad, Rocket, Upay
and bank transfer (major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank).
The minimum deposit is ৳100 across all methods.
For more details, visit our About Us page.
Deposits are usually updated within a few minutes. If yours has not gone through after a long wait,
collect the payment transaction ID and screenshot, then contact goldest live chat.
The support team will verify and resolve the issue promptly.
Slots Guide
Questions about Slots & Jackpots
RTP stands for Return to Player — the percentage of wagered money paid back to players over time.
Example: a game with 96% RTP returns an average of ৳96 for every ৳100 bet.
This is a long-term average — you may receive more or less in a single session. goldest's
slot games mostly have a maximum RTP between 96%–97%.
On a small budget, choose low-volatility games — such as Pragmatic Play's Sweet Bonanza or
PG Soft's Fortune Mouse (maximum RTP 96.96%). These games pay out small wins frequently,
so your balance lasts longer. High-jackpot games carry more risk — those are better suited for a larger budget.
goldest offers demo mode on selected slot games, where you can understand the game
mechanics, bonus rounds, and features without spending real money. However, winnings in demo mode
cannot be withdrawn. To win real money, you need to deposit and play in real money mode.
In progressive jackpot games, a portion of each bet is added to a shared pool, so the prize
keeps growing. The jackpot is triggered by landing specific bonus symbols or special combinations.
goldest's casino has multiple progressive jackpot slots —
see details on the goldest Casino page.
Slot games run on a Random Number Generator (RNG) — so there is no reliable way to predict when
a bonus round will appear. However, keeping more lines active increases the chance of
triggering a bonus, since more combinations can match. Read more about slots on the
goldest Slots page.
Volatility measures how often and how much a game pays out. Low-volatility games pay smaller amounts frequently;
high-volatility games pay larger amounts less often. If you plan a longer session, low volatility is a better fit;
if you are aiming for a big win, go with high volatility — but the risk is also higher.
Betting Guide
Questions & Answers about Cricket Betting
If a cricket match at goldest is abandoned due to rain or an official no-result is declared,
the stake for that bet is generally refunded. However, if a result is determined by the D/L method
in a partial match, the bet is settled accordingly. For specific rules, read the Terms & Conditions.
Yes, goldest offers live in-play betting where you can place bets at real-time odds while the match is ongoing.
Odds change after each over or wicket, so there are opportunities to bet at the right moment. Live betting
is especially popular for T20 and ODI matches.
Learn more on the goldest Cricket Betting page.
goldest offers betting markets across all major tournaments — from BPL and IPL to the T20 World Cup, ICC events,
and Bangladesh Tigers international matches.
During the BPL season, betting on local team matches is a favourite among players.
A simple example to understand decimal odds: in a cricket match, Team A has odds of 1.65 and Team B has 2.30.
If you bet ৳500 on Team B and they win, you receive ৳1,150 back (৳650 profit).
If Team A wins, you lose ৳500. Higher odds mean a bigger potential return — but also a lower chance of winning.
The most popular cricket markets at goldest are: Match Winner, Top Batsman,
Top Bowler, First Innings Total Runs (Over/Under), Most Sixes, Fall of Wicket,
and Multi Bet. With Multi Bet, adding several markets together multiplies the odds —
see details on the goldest Multi Bet page.
The cash-out feature lets you withdraw partial profit or your stake from a bet before the match ends.
On goldest live betting, the cash-out value changes based on how the match is going.
If your team is performing well, you can cash out at a higher value.
Need more help?
Contact the goldest support team
If you did not find your answer among the questions above, do not worry — the goldest support team is available 24 hours a day, 7 days a week to help in both Bengali and English.
Live Chat Support
Get instant help on goldest's live chat — for deposit issues, withdrawal questions, or anything related to bonuses. You can chat in Bengali, any time.
Email Support
For detailed enquiries on complex matters, contact us by email. The goldest support team replies in both Bengali and English.
[email protected]Play responsibly and set your limits before placing bets. goldest is for players aged 21+. For more information, visit the Responsible Gaming page.