goldest Privacy Policy

goldest is an online gaming and sports betting platform serving users in Bangladesh. This privacy policy applies to the goldestbet.cam website and all related services. The purpose of this policy is to inform you how your personal information is handled.

Please read this policy carefully before using the platform. By creating an account on goldest or using its services, you confirm that you accept the terms of this privacy policy. This policy supplements goldest's Terms and Conditions and both documents should be read together.

This policy has been drawn up in accordance with applicable data protection laws and regulations in Bangladesh and applies equally to all persons who use the goldest platform.

goldest collects various types of information, which fall into two main categories — information you provide directly, and information collected automatically while you use the platform.

2.1 Personal Information Provided Directly

• Full name and date of birth
• Email address and mobile number
• National ID number or passport number (for account verification)
• Bank account or mobile banking number (e.g. bKash, Nagad, Rocket)
• Current address

2.2 Automatically Collected Information

• Device type, operating system, and browser information
• IP address and geographic location (country or region only)
• Login date, time, and session duration
• Pages visited and click data on the platform
• Gaming activity — bet amounts, win and loss history

2.3 Financial Transaction Information

During deposits and withdrawals, the amount, method, and time of each transaction are recorded. Collecting this information is essential to ensure the security of all financial activity conducted via bKash, Nagad, Rocket, Upay, and bank transfer.

goldest collects information in the following ways:

3.1 Account Registration and Verification

Information you fill in when creating a new account is collected directly. During the identity verification (KYC) process, a photo or scanned copy of your identity document may be requested.

3.2 Technical Collection Methods

When you visit the website, certain information is collected automatically via cookies, web beacons, and log files. If you use the goldest app, some information related to your mobile device may also be collected.

3.3 Through Customer Support

If you contact goldest via live chat or email, the details of that conversation may be stored. This is used to improve service quality and resolve your issues more quickly.

goldest uses the information collected about you only for specific and legitimate purposes:

• Account management: Creating, verifying, and maintaining your account and keeping your login secure.
• Service delivery: Processing gaming, betting, and financial transactions.
• Fraud prevention: Detecting unusual activity to keep your account and funds secure.
• Legal compliance: Complying with anti-money laundering regulations and other applicable laws.
• Service improvement: Analysing user experience to make the platform more useful.
• Communications: Sending important account notifications, security alerts, and service updates.
• Responsible gaming: Identifying unusual betting patterns and providing necessary support.

goldest never transfers your information to third parties for the purpose of selling advertising. Your usage history may be analysed to implement the responsible gaming policy.

goldest places the highest importance on keeping your information secure. To this end, multiple technical and administrative measures in line with industry standards have been put in place.

5.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Sockets Layer) encryption.
• Sensitive information is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems remain active.

5.2 Administrative Measures

• Only authorised staff can access specific data on a need-to-know basis.
• All staff receive training on data protection.
• Records of data access are kept in log form.

5.3 Data Retention Period

Your information is retained for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Once that period ends, the information is securely deleted or anonymised.

goldest does not sell your personal information. However, in certain circumstances, limited information may be shared with trusted partners:

6.1 Service Providers

Third-party organisations engaged for payment processing, identity verification, and technology services may receive the minimum information necessary. These organisations are contractually bound to uphold goldest's privacy standards.

6.2 Legal Obligations

Information required to comply with court orders, government directives, or applicable law may be provided to the relevant authorities. In such cases, goldest will endeavour to notify you as far as possible.

6.3 Game Studios and Technology Partners

Game providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe process certain session data for the technical operation of their games. This data does not contain directly identifying personal information.

Cookies and similar technologies are used on the goldest website. These are small files stored in your browser or device that help improve the site's functionality.

7.1 Types and Purpose of Cookies

• Essential cookies: Required to maintain login sessions and ensure security — the site cannot function properly without them.
• Functional cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Collected to understand which pages on the site are used most, but do not contain personally identifying information.

7.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, disabling essential cookies may mean that some goldest services do not work correctly.

If you have an account with goldest, you have certain rights regarding your personal information:

• Right to access: You may request to know what information goldest holds about you.
• Right to correction: You may request that incorrect or outdated information be corrected.
• Right to deletion: Subject to certain conditions, you may request that your information be deleted.
• Right to restrict processing: In certain situations, you may request that processing of your information be limited.
• Right to object: You may object to marketing communications.

To exercise these rights, contact goldest's customer support team via 24/7 live chat. Some rights may be limited due to legal obligations. You can also visit the FAQ section for answers to common questions.

goldest is a platform for adults. A person must be at least 21 years of age to join this site and use its services.

goldest does not knowingly collect personal information from anyone under the age of 21. Age is verified at the time of account creation, and if it becomes known that an account belongs to a minor, that account will be closed and the associated information deleted.

If you believe a minor in your family has registered on this site, please contact goldest's customer support immediately.

goldest may update this privacy policy as needed. If any significant change is made, you will be notified by email to your registered address or via a notification on the platform. The "Last Updated" date at the top of the page always reflects the date of the most recent version.

Continued use of the platform after any changes will be considered acceptance of the updated policy. You are therefore advised to check this page regularly.

Contact Information

If you have any questions or comments about this privacy policy, you can contact goldest's customer support team:

• 24/7 Live Chat — directly from within the platform
• Email: [email protected]

goldest provides support in both Bengali and English.